Số lượng nhân viên : 100 - 200
Thông tin cơ bản
Mô tả công việc
- Resolve customer complaints via phone, email, mail or social media.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepare product or service reports by collecting and analyzing customer information.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Keep records of customer interactions, process customer accounts and file documents.
- Other tasks assigned by manager.
- Dynamic International work environment.
- Attractive salary with high bonuses/commission .
- Salary increase after working for 3 months.
- 19 paid annual leaves.
- Great opportunities for promotion.
- Company party every month.
Yêu cầu công việc
- Associate Degree with 1-2 years experience.
- Fluent in English/Chinese.
- Strong typing skills.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize and manage time effectively.
- Can work on shift (3 shifts) Morning / Afternoon / Night.