Trưởng Nhóm Quản Lý Khách Hàng Doanh Nghiệp

- Operate as the lead point of contact for any and all matters specific to GHN’s key accounts (top e-commerce players in VN): Tiki, Lazada, Sendo, Shopee,…

- Build and maintain strong, long-lasting customer relationships

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of GHN’s solutions according to customer needs and objectives

- Assist with high severity requests or issue escalations as needed

- Daily/ Monthly/Quaterly/Yearly forecast the volume from the key accounts

- Identify and grow opportunities to ensure growth volume/revenue of customers

- Manage, coaching and training team to ensure keep the strong relationship with Key accountts and Hit that target monthly

- Insurance

- Travel opportunities

- Incentive bonus

- Health checkup

- Training & Development

- Salary review

A. Knowledge:

- Understand how E-commerce operating in Vietnam and E-commerce trending in Vietnam, SEA, and other markets.

- Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors B. Attitude: Opened mind, adapt the changes with flexibility, customer-centric mindset C. Skill:

- Business planing skill (volume/revenue forecast, fact and figures analysis, research and collecting market information…)

- Decision-making skills based on data analysis and end result.

- Presentation skill (both English and Vietnamese) D. Experience:

- At least 3 years working as Account/B2B Sales/Business Development or equivalent position.

- Experience of team management from >=10 members for at least 2 years